By Charles Wheat - August 2008 Issue
As a company, the maker of Regency fireplaces was founded in 1979 by Robert Little. The company is called Fireplace Products International and offers fireplaces under three brands: Regency, Excalibur, and Hampton. Each of these brands has its own web site. In this section, we will focus on the Regency brand.
Today, the company has over 500 employees. The company boasts a product design team and a "state of the art' manufacturing facility. The company has several EPA certifications and seems to have good marketing and overall management.
Under the Regency brand, FPI markets several types of products. The company breaks the product line down on the basis of the fuel type of the fireplace product. With this in mind, the Regency has products for gas, wood, and pellet burning. Under each fuel type, the company offers fireplaces, stoves, and fireplace inserts.
Many of the regency designs are more contemporary in style. These designed would fit well in homes that have been built within the last 5 to 10 years. The company's gas, wood, and pellet fireplaces, and inserts are made predominantly of steel and focus on sleek finishing and quality materials. The company's stove are quote compact and would fit in a wide variety of decor and design formats.
The company boasts a retail network of over 2,000 retailers that carry Regency products. Most of these retailers are professionally trained and can provide installation or product support as needed. In addition to the US, Regency also sells its products in Canada, Mexico, Australia, New Zealand and in some areas of both Europe and Asia.
One of the boasts of the Regency brand is that some of the company's fireplace products can be installed within three hours. This is predominantly for simple installations and can only be done for some products. Regency also relies on its large dealer network to do most of these things.
Regency offers an excellent warranty on most of its fireplace products. The company refers to its warranty as a "Limited Lifetime" warranty. What this means in practice is that the warranty for gas products covers the combustion chamber, heat exchanger, burner tubes, the glass, logs, embers and the gold plating. For wood fireplaces, the warranty covers the following components: the firebox, ceramic baffle, glass, convector airmate, castings, ashdrawer, and all gold plating. Products must be registered with the company to receive warranty support that is available from the company's network of dealers.
Regency: Web site has product info on gas, electric and pellet stoves and fireplaces along with warranty and dealer information. Tel: 877-362-5863