By Charles Wheat - August 2008 Issue
Napoleon fireplaces began in 1976 as a small steel fabrication facility started by a man named Wolfgang Schroeter. The company is located in Ontario, Canada. In 1981, the company developed its first wood stove product that was well-received in the marketplace. Later, Napoleon moved into gas stoves and fireplace products.
Today, Napoleon refers to itself as "North America's largest privately owned manufacturer" of fireplaces and other complementary products. The company today has over 400 employees and half a million square feet of manufacturing space. The company also has several certifications for its products and is a leader in many areas in which it competes.
Napoleon offers a full line of fireplaces that include gas, electric, and wood fuel types. The company also makes a range of inserts for wood burning, gas, and electric fireplaces also makes gas logs. For decor, the company produces mantles to complement the fireplaces and has additional accessories. Since the company started out with stoves, Napoleon has a large array of stove options. These include pellet stoves, oil stoves, wood burning stoves and gas stoves. In addition, Napoleon also makes outdoor fireplaces, patio heaters, and that is essentially a fire pit called Patioflame.
Napoleon does have a network of dealers, however in the US, the dealer network may not be as extensive as some of the largest fireplace manufacturers. However, there are enough dealers that it is not difficult to locate products and to obtain installation assistance in most areas. The company does have a dealer web site that contains information for dealers. This site requires log in for dealers.
The company's warranty information is pretty clear on the company's web site. Napoleon offers a limited life time warranty on the following parts: the combustion chamber heat exchanger, stainless steel burner, logs, ceramic glass against thermal breakage, gold plated parts, porcelain enameled surfaces, and aluminum extrusion trim. The company's warranty makes a distinction between these parts and other "wearable parts." Generally, wearable parts include everything else and are covered under a 1 year limited warranty. In order to be covered under warranty, the repair work must be done by an authorized Napoleon dealer. It is important to save the receipt and proof of purchase since when Napoleon needs to validate proof of purchase.
Napoleon Fireplaces: Web site has product info on fireplaces, stoves, and other hearth products. Also contains product manuals and dealer information. Contact: Wolf Steel Ltd, 24 Napoloen Rd, Barrie, Ontario, Canada L4M 4Y8 Tel: 1-705-721-1212